Order Confirmation Emails
Immediately after we accept an order placed by you on our website, you will receive an email that contains information regarding the details of your order. Payment will be taken once the order has been placed. The order confirmation email is also your receipt, and it is confirming the order you have placed is being processed. Once your order is dispatched for delivery we will then send an email confirming this; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method, your delivery and billing addresses as well as the delivery method you selected.
Dispatch and Deliveries Policy
All orders are processed and dispatched within 24 hours of you placing your order. If for any reason your parcel is lost in the post, please contact your local post office to have them follow up on the lost parcel. We maintain no liability for parcels that are lost in the post. As we ship our tea world wide, it is your responsibility to check with local authorities regarding any additional duties, taxes or surcharges that you may have to pay in your country. We also suggest you check with your local quarantine authority to confirm that the ingredients in the tea is allowed into your country.
We will accept returns only for damaged goods that are not opened. Due to health regulations worldwide we cannot accept any refunds for open packages. A customers who is not happy with the efficacy of our tea blends is not entitled to a refund. Any customer who is concerned their product is damaged or faulty can contact us at [email protected] 4 LYF.com. Please provide photo evidence and we can discuss how best to assist you.
Cancelling or Modifying Orders
The Tea 4 LYF order process is automated to dispatch products quickly and accurately. Your order begins processing immediately after you click “Place Order” on the Review Order page in Checkout. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled. To attempt to cancel your order during processing please contact us at [email protected] with the subject heading as “cancel order”.
Problems with Checkout
If you seem to be having issues with the online checkout system, please feel to contact customer service at [email protected] and have them assist you in completing your order.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
This online merchant is located in Australia.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Tea 4 LYF. The collective work includes works that are licensed to Tea 4 LYF. Copyright 2015, Tea 4 LYF ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tea 4 LYF or purchasing Tea 4 LYF products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tea 4 LYF or to purchase Tea 4 LYF products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tea 4 LYF. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Tea 4 LYF used in the site are trademarks or registered trademarks of Tea 4 LYF.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Tea 4 LYF disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Tea 4 LYF does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Tea 4 LYF does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Tea 4 LYF shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tea 4 LYF has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Tea 4 LYF product is mistakenly listed at an incorrect price, Tea 4 LYF reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Tea 4 LYF reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tea 4 LYF shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tea 4 LYF without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Tea 4 LYF may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Tea 4 LYF.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Tea 4 LYF or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Tea 4 LYF does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tea 4 LYF is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Tea 4 LYF reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Tea 4 LYF in its sole discretion.
You agree to indemnify, defend, and hold harmless Tea 4 LYF its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Tea 4 LYF may link to sites operated by third parties. However, even if the third party is affiliated with Tea 4 LYF, Tea 4 LYF has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tea 4 LYF. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tea 4 LYF seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).